Shopping Gide
Shipping Fees
Shipping fee: JPY 550 (tax included) / JPY 2,000 (tax included) or more for free shipping within Japan
Hokkaido, Okinawa, and certain remote islands: JPY 880 (tax included) applies.
| Multiple Items in One Order | If you order multiple items with separate shipping charges for a single delivery address, you will be charged only one shipping fee as listed above. If you order items with separate shipping charges together with items that include shipping, please also refer to the section below regarding items with shipping included. |
| Items with Shipping Included | If items with shipping included and items with separate shipping charges are ordered together for a single delivery address, shipping will be free regardless of the rates listed above. However, if an individual shipping fee is specified on a product page, that fee will be charged for each applicable item. |
| Tax on Shipping Fees | Consumption tax is included in this fee. |
| Remote Islands and Certain Areas | Additional shipping charges may apply to remote islands and certain areas. |
| Notes | Hokkaido and Okinawa are included among certain remote areas. Shipping fees may vary depending on the delivery area. |
When Purchasing an Item with Free Shipping
We will cover the shipping fee.
*Please note that you may not be able to select the shipping method.
If you purchase other items together with an item eligible for free shipping, shipping will be free even if the total purchase amount is less than JPY 2,000 (tax included).
However, items shipped to different addresses cannot be combined, and separate shipping charges may apply depending on the purchase amount.
Thank you for your understanding.
Packaging
Items are securely wrapped in protective cushioning before shipment to help prevent damage.
In the unlikely event that an item is damaged during transit, we will replace it.
Shipment
For bank transfers and postal transfers, orders will be shipped as soon as they are ready after payment has been confirmed.
| Credit Card / Cash on Delivery | Ships within 3 business days from the date the order confirmation email is sent |
|---|---|
| Postal Transfer / Bank Transfer | Ships within 3 business days after payment is confirmed (If a long holiday period occurs, please allow approximately one additional week.) |
However, if an item is out of stock (excluding limited-edition items), delivery may take approximately three weeks.
We will notify you in the order confirmation email. Thank you for your understanding.
Delivery
【Carrier】Yamato Transport
【Note】Shipments to Okinawa are sent by sea and may take approximately one week.
*Even if you specify a preferred delivery date and time, we may not be able to deliver on your requested date depending on when payment is received.
*If you need your order urgently, please contact us by email or phone before placing your order to confirm the shipping date.
| Available Delivery Time Slots | 8:00–12:00 / 14:00–16:00 / 16:00–18:00 / 18:00–20:00 / 19:00–21:00 |
|---|
You may specify your preferred delivery date and time. (Please note that we may not be able to accommodate your request due to shipping routes.)
International Shipping
Orders are shipped via EMS (Japan Post Express Mail Service).Delivery usually takes approximately 7–8 days after shipment.
*Shipping may not be available to certain regions. Please contact us in advance to confirm availability.
*Delivery dates and times cannot be specified for international shipments. *Customs clearance and other procedures may cause delays. Delivery times may also vary depending on local handling conditions. Thank you for your understanding.
◆Shipping Fee
JPY 3,000 (free shipping on purchases of JPY 20,000 or more)
*Cash on delivery is not available for international orders.
*Items shipped overseas cannot be returned or exchanged under any circumstances.
*Tax-free shopping is not available.
*Any customs duties or import taxes are the responsibility of the customer.
Payment Methods
You can choose from a variety of payment methods.
Credit Card
We accept the following credit cards:
JCB / Master / VISA / AMEX
Available payment options vary depending on the card issuer and the terms of your card agreement.
*Our store uses SSL encryption for secure transactions.
Your card number is encrypted during transmission.
Online Payments
We accept the following online payment services:
Shop Pay, PayPal, Apple Pay, Google Pay, PayPay, Merpay
Available payment options vary depending on the service and the terms of your account.
Bank Transfer
| Bank Transfer Details | Sumitomo Mitsui Banking Corporation, Osaka Head Office, Business Department, Ordinary Account 3343049 WSP Co., Ltd. |
|---|---|
| Japan Post Bank Transfer Details | Branch Name: 408 (Yon-Zero-Hachi) / Branch Code: 408 Account Type: Ordinary Deposit / Account Number: 2499497 |
*Bank transfer fees are the responsibility of the customer.
Please transfer payment to one of the accounts listed above.
Once your payment has been confirmed, we will send you a payment confirmation email. Your order will then be shipped as soon as it is ready.
Please note that your order may be canceled if payment is not received within 8 days.
Cash on Delivery
・Carrier: Sagawa Express
A separate cash-on-delivery fee applies.
Please pay the delivery driver when you receive your order.
For standard items, cash-on-delivery orders are generally handled by Sagawa Express.
Please note that the carrier may differ depending on the item.
Cash-on-Delivery Fees
| Total Product Price | Cash-on-Delivery Fee |
|---|---|
| Up to JPY 9,999 | JPY 330 |
| JPY 10,000–29,999 | JPY 440 |
| JPY 30,000–99,999 | JPY 660 |
| JPY 100,000–300,000 | JPY 1,100 |
SCORE Deferred Payment (Convenience Store Payment)
*Please note that due to system specifications, the deferred payment fee is not included in the product total. The actual amount billed will be the product total plus a deferred payment fee of JPY 330 (tax included).
●Deferred payment fee: JPY 330 (tax included)
●Maximum amount available: JPY 55,000 (tax included)
●The payment slip will be mailed separately from your order. Please make payment at a convenience store within 14 days of issuance.
●Personal information will be provided within the scope of services offered by SCORE Co., Ltd., including the assignment of payment claims.
Depending on the results of the credit screening, you may be asked to use another payment method. Please apply only after agreeing to this condition.
Purpose of disclosure: Credit screening for deferred payment, collection of payments, and receivables management
For SCORE Co., Ltd. to provide information regarding its services
Information provided: Name, telephone number, address, email address, purchased items, purchase amount, etc.
Method of disclosure: Via a dedicated system
●The SCORE Deferred Payment service cannot be used in the following cases. Please note this in advance.
・Delivery to a post office or carrier branch for pickup
・Forwarding of shipped items
・Orders addressed to a hospital, hotel, or school when the recipient is not a staff member
・Pickup at a convenience store
Please be sure to review the details on the linked page by clicking the banner.
Contact for inquiries regarding the provision of personal information: 0120-806-044
If the user is a minor, consent from a legal representative is required before using this service.
●Payment can also be made using the following smartphone apps:
・Rakuten Bank Convenience Store Payment Service (pay a payment slip via the app)
・d Payment Bill Payment
・FamiPay Bill Payment
Returns and Exchanges
If You Receive a Defective or Incorrect Item
We will promptly arrange a return or exchange.
Please contact us by email within 14 days of receiving your order and include your name, the product name, and the reason for the return or exchange.
*We will cover the shipping costs associated with returns or exchanges in these cases.
●Items That Cannot Be Returned or Exchanged●
・Items for which 15 days or more have passed since delivery
・Items that have been used
・Items that have been damaged or soiled by the customer
Returns and Exchanges for Customer Convenience
If you wish to return a non-defective item, please send it back to us within 14 days of receiving it.
Return shipping costs are the responsibility of the customer.
If you experience a skin-related issue after using the product, a 30-day return guarantee is also available.
In all cases, we will contact you with instructions on the return method and procedures.
■ Customer Support Hours
Monday–Friday, 11:00–18:00
*Closed: Saturdays, Sundays, public holidays, summer holidays, and the year-end/New Year holiday period (please check our website for details).
■ Contact Information
Email: madamahada@wspcorp.jp
Phone: 0120-806-044
■ Return Address for Exchanges and Returns
Oak Shinsaibashi Bldg. 2F, 3-5-8 Minamisenba, Chuo-ku, Osaka-shi, Osaka 542-0081, Japan
WSP Co., Ltd. / WSP beauty / Customer Support
